Supporting a client

You probably deal with clients who have a mental illness every day, sometimes without realising it. There may be occasions, however, when someone is more severely affected by symptoms. They may seem unreasonably anxious, confused or distressed, difficult to understand, or behaving in an unusual manner. In these circumstances, it is important to know what you can do to communicate effectively in order to help them and help you do your job.

The HELP model has been specially developed to provide a simple blueprint for effective communication in these circumstances.

The HELP model consists of four simple actions:

  1. Hear
  2. Empathise
  3. Limit
  4. Progress

Find out more about HELP model


Other tools and supports that may help you help a client include:

Employee Assistance Program

Find out about the program